1. Shipping Rates & Locations

 

• Domestic Shipping: We offer free standard shipping within Canada for orders over $100. For orders below this threshold, a flat rate applies, which will be calculated at checkout.

• International Shipping: We ship worldwide. Shipping rates vary depending on the destination country and will be calculated based on the weight of your order. You will see the exact shipping cost before you finalize your purchase.

 

2. Order Processing Time

 

• Orders are typically processed within 1-2 business days from the time of purchase. However, during peak seasons, processing might take up to 3 business days.

 

3. Shipping Methods

 

• Standard Shipping: This is our default method, offering a balance between cost and speed.

• Expedited Shipping: Available for an additional fee, expedited options are offered for those needing their items more quickly. Specific times will be provided at checkout.

• International Shipping: Method and time vary by country. We use reliable carriers to ensure your cushion arrives safely.

 

4. Estimated Delivery Times

 

• Canada: Standard delivery usually takes 3-7 business days after dispatch.

• United States: Expect delivery within 5-10 business days for standard shipping.

• International: Times vary but generally range from 7-21 business days. Please note, some remote areas might take longer.

 

5. Tracking Your Order

 

• Once your order ships, we'll send an email with tracking information. You can use this to monitor your package's journey to you.

 

6. Shipping Restrictions

 

• Certain items might have restrictions for international shipping due to size, weight, or local regulations. We'll notify you if your order is affected by such restrictions.

 

7. Customs, Duties, and Taxes

 

• For international orders, you might be required to pay customs duties, taxes, or other fees upon delivery. These charges are not included in our shipping cost and are the responsibility of the recipient.

 

8. Delivery Issues

 

• In case your package arrives damaged, is lost, or doesn't arrive within the estimated delivery time, please contact us at support@elmara.com (mailto:support@elmara.com) with your order details. We'll work to resolve the issue promptly.

 

9. Address Changes

 

• Please ensure your delivery address is correct at the time of ordering. Changing your shipping address after an order has been dispatched can be challenging. Contact us immediately if there's a need for a change.

 

10. Shipping Insurance

 

• While we take care to package your items securely, we recommend purchasing shipping insurance for valuable items or international orders for additional peace of mind.