Elmara FAQ - Your Questions Answered
Q: What makes Elmara cushions different from others on the market?
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A: Elmara cushions are designed by a doctor specifically to address back pain and provide ergonomic support. We combine medical expertise with high-quality materials to ensure comfort and durability, tailored for various seating scenarios from cars to wheelchairs.
Q: Can Elmara cushions be used in wheelchairs?
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A: Absolutely! Our cushions are designed to provide comfort and support regardless of the seating device. They're perfect for enhancing the comfort of wheelchair users.
Q: How do I choose the right Elmara cushion for my needs?
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A: Consider where you'll be using the cushion most often. For driving, our car seat cushions are ideal. For home use, our rocking chair or patio cushions might be what you need. If you have specific back issues, look into our lumbar support options. Feel free to contact us for personalized advice.
Q: What is the return policy for Elmara products?
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A: We offer a 2-year warranty on our cushions. If you're not satisfied or experience manufacturing defects, you can return the product. Please contact our support team for return instructions.
Q: Are Elmara cushions machine washable?
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A: Yes, our cushions come with removable, machine-washable covers for easy cleaning. Always refer to the care label for specific instructions to ensure longevity of both the cover and the cushion.
Q: How should I maintain my Elmara cushion for long-term use?
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A: Regularly fluff and rotate the cushion to maintain its shape. Keep it out of direct sunlight to preserve the memory foam's integrity. Wash the cover according to the instructions, and avoid using harsh chemicals.
Q: Can I use Elmara cushions outside?
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A: Our patio cushions are designed for outdoor use but should be brought inside during extreme weather conditions to prolong their life. Other cushions are for indoor use unless specified otherwise.
Q: What if my cushion arrives damaged?
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A: Contact us immediately with photos of the damage. We'll arrange for a replacement or refund, depending on your preference.
Q: Do Elmara cushions fit all types of seats?
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A: Our cushions are designed to fit a wide range of seats, but we do offer various sizes and shapes. If you're unsure, measure your seat and compare it to our product dimensions, or reach out to us for advice.
Q: How long does shipping take?
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A: Shipping times vary based on your location. Typically, within North America, expect 3-7 business days. International shipping might take longer. For exact times, please check at checkout or contact customer service.
Q: Are there any discounts for bulk purchases?
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A: Yes, we offer discounts for bulk orders. Please contact our sales team for more information or a custom quote.