Our Commitment to Accessibility

 

At Elmara, we believe in providing a comfortable and inclusive experience for all our customers, including those with disabilities. We are dedicated to ensuring our website, services, and products are accessible to everyone. Here's how we're working towards that goal:

 

1. Website Accessibility

 

• Compliance: We aim to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, which provide a framework for making web content more accessible to people with disabilities.

• Features Include:

  • Keyboard Navigation: All functionalities can be accessed using a keyboard for those who cannot use a mouse.

  • Screen Reader Compatibility: Our site is designed to work with screen readers, ensuring that text, images, and interactive elements are described audibly.

  • Color Contrast: We ensure sufficient contrast between text and background for readability by those with visual impairments.

  • Text Alternatives: Descriptive alt text for images, ensuring content is accessible when images cannot be viewed.

  • Resizable Text: Ability to resize text without loss of content or functionality.

  • Clear Language: Use of simple and clear language to make information accessible to those with cognitive disabilities.

 

2. Product Accessibility

 

• Universal Design: Our cushions are designed with universal comfort in mind, suitable for use by individuals with various physical conditions, including those in wheelchairs or with back issues.

• Customization: We provide information on how our products can be used or adapted for different needs, especially for customers with disabilities.

 

3. Customer Service Accessibility

 

• Multiple Contact Options: We offer various ways to get in touch, including email, phone, and social media, to accommodate different communication preferences.

• Assistance: Our support team is trained to assist customers with disabilities, ensuring they have the help needed to make purchases, returns, or inquiries.

 

4. Continuous Improvement

 

• Feedback: We welcome and encourage feedback on how we can improve our website and services for accessibility.

• Regular Audits: We conduct regular accessibility audits of our website and make necessary improvements based on the latest standards and user feedback.